Haltom City |
Code of Ordinances |
Chapter 70. PARKS, RECREATION AND CULTURAL FACILITIES |
Article VII. STANDARDS OF CARE FOR YOUTH PROGRAMS |
Division 3. SERVICE STANDARDS |
§ 70-322. Interaction with Parents and Participants.
A.
Participants and Parents will be treated with respect at all times.
B.
Program Employees and Camp Directors shall keep parents continuously informed of activities and schedules. A weekly schedule shall be distributed and copies shall be kept with the daily sign in sheets.
C.
Staff shall note details of behavior of participants (accomplishments, discipline problems, general activities, etc.) and update Parents as much as possible.
D.
The Camp Director will review and document complaints and forward complaints to the Recreation Supervisor, and shall respond as appropriate. All complaints shall be addressed within one (1) business day, if they are not resolved on site. All complaints must be recorded, including resolution, and forwarded to Recreation Supervisor.
(Ord. No. O-2016-010-10, § 1(Exh. A), 4-25-16; Ord. No. O-2017-012-10, § 1(Exh. A), 4-24-17)